Ticket Mix-Up Leads to Woman Missing Flight to Visit Dying Mom

Date:

United Airlines is in hot water again after not showing any compassion for the woman who was set to visit her dying mom. They removed her from the flight after a ticket mix-up. This led to her missing the chance to spend time with her mom before the old lady died.

When Carrol Amrich of Pueblo, Colorado learned that her mother Dixie Hanson was hospitalized in Minnesota last January 16, she asked her landlord Ines Prelas to buy her a plane ticket. The landlord called Traveler HelpDesk to buy the United ticket which cost Carrol $585.

But some time later, Carrol received a call that her Dixie’s condition worsened and that she wasn’t expected to live through the night.

Photo credit Business Insider

Upon hearing that, the landlord immediately called United to rebook the flight to an earlier one that would leave that day. It was a standby ticket but they had high hopes Carrol would get a seat.

The two rushed to Colorado Springs to catch the flight. Carrol had no problem passing through the airline’s check-in counter and was already on the plane when a minute later she was asked by United crew to disembark because her ticket was void because it was canceled by Traveler HelpDesk.

I said ‘I’m trying to get home to see my mother. She’s dying.’ She goes, ‘I can’t help it. You have to have a ticket, no one flies for free. Please disembark.’ I knew at that time I’d never see my mother again,” Carrol revealed.

Traveler HelpDesk customer-service supervisor Carolyn Gallant revealed that the agency had canceled the ticket thinking they were protecting Carrol from fraud, not knowing that her landlord had called United directly. According to Carolyn, the landlord should have called the agency, not the airline when they had the ticket rebooked.

Photo credit: The Star

Sad though, Carrol was not allowed to buy tickets for the next flight because United Airlines crew told ‘there was no more time’.

She and Ines decided to simply drive to Minnesota but halfway in the trip, she received a call that her mother had died. Her landlord was equally devastated over the mix-up, sharing the story on social media where it went viral. People slammed United Airlines but the airline stood by its decision, later offering Carrol their condolences and giving her a refund. Sigh.

Danielle Ramos
Danielle Ramos
A non-functioning licensed Chemist but full-time mommy of 2 kids, full-time wife, and full-time freelancer.

Popular

Share post:

More like this
Related

7 of the World’s Most Breathtakingly Beautiful Landscapes you must Visit

The world is a huge and diverse place; you’ll...

7 of the Must Visit Places & Attractions in Sao Paulo, Brazil

Sao Paulo or Sampa is one of the largest...

10 of the Creepiest Places on Earth you should Visit

The Earth is filled with mysterious places – both...

Wow! Never knew that the world’s largest cave is in Vietnam and it’s so enchanting!

This cave is 5.5 miles long, has its own...

Turkish Bride-To-Be and Entire Hen Party Killed in Plane Crash

Turkish heiress Mina Basaran, 28, was set to be...

10 Longest & Best Cable Car Rides in the World that you need to try

“Scenic views as you ascend”, this is one of...

10 Most Beautiful Cities in the World – Travel Guide

By definition, a city is a relatively large and...

World’s Most Expensive Hotel Rooms

Most of us have simple demands when it comes...

10 Most Beautiful Waterfalls in the World – Travel Guide

There are many beautiful waterfalls in the world. ...

Thailand Closes Beach in Leonardo DiCaprio’s Famous Movie Due to Damage from Tourists

Have you watched “The Beach”, a film starring Leonardo...

6 Ultimate Eastern Europe & Balkans Bucket List: Make Sure Add these Places to your Travel List

The Balkans isn’t exactly the first region you visit...

10 of the World’s Most Prohibited Places to Visit

Want to visit places connected to the military or...

10 of the Best Airport Approaches – World Travel Guide

Looking for best airport approaches? We asked passengers, pilots...

10 of the Best Things to Research Before Travelling

It seems always to be a case of roll...

10 of the Best Reasons to Go on African Safari Adventure

Most of us envision Africa as a dry continent...

London for First Time Visitors: 6 Best Sites and Attractions‎

London is one of the most visited cities not...